If you are experiecing problems with a Vector Unit game, such as not being able to download or install, or problems running the game, please see the list of common issues below before contacting support.  

 

Android

Problem downloading or installing

There sometimes are problems with the Android Market when it comes to downloading and installing.  The steps outlined on this Android Market support page solves most common issues:

http://www.google.com/support/androidmarket/developer/bin/answer.py?hl=en&answer=1067233

Error about insufficient space

The most common reason for an error regarding insufficient space has to do with the Android Market cache size on your device.  Often you can resolve this with these steps:

  1. Go to Settings/Applications/Manage Applications/Market
  2. Clear Cache and Data
  3. Try to download again

If that does not work, it's possible other applications are using too much system cache.  Try looking at "cache size" for other apps to find a possible offender.

For a fuller explanation of these issues, please see:


Game crashes or does not start

Often crashing problems are caused by conflicts with other applications running in the background.  Usually these problems can be resolved by simply powering down your device and rebooting.

If rebooting the device doesn't help and you are still unable to play the game, it is possible that the game is not compatible with your device.  In this case please contact Vector Unit support (see below).

Other problems / contacting support

If your problem is not solved by the advice above, please contact Vector Unit Support.  Be sure to include the following information so we can try and help you in a timely fashion:

  1. A detailed description of your problem and any error messages you see
  2. Device model (Settings/About Phone)
  3. Android Operating System version (Settings/About Phone)
  4. Your Google Order number

We try to answer all questions as quickly as possible, but we're a small company.  Please allow up to 24 hours for a response.  If we are unable to solve your problem, we will issue you a refund.

 

iPhone and iPad

Game Center Achievements not working

We use Open Feint as a conduit to communicate with Game Center.  In order for Game Center to work properly, you also need to be signed in with an OpenFeint account.  You can quickly set up an OpenFeint account from the "OpenFeint" button on the Main Menu.

Other problems / contacting support

If your problem is not solved by the advice above, please contact Vector Unit Support.  Be sure to include the following information so we can try and help you in a timely fashion:

  1. A detailed description of your problem and any error messages you see
  2. Device model
  3. iOS version

We try to answer all questions as quickly as possible, but we're a small company.  Please allow up to 24 hours for a response.  If we are unable to solve your problem, you can request a refund from Apple through this link:  http://www.apple.com/support/itunes